Refund Policy
Last updated 23 October 2026
This policy explains when you can cancel a purchase and get your money back. It is part of our Terms of Service.
1. Failed models are refunded automatically
If a model, texture, remesh or rig doesn't finish, its credits go straight back to your balance. You don't need to ask.
2. Your 14-day right to cancel
If you're a consumer (in the UK, the EU or another country with a similar law), you normally have 14 days from a purchase to cancel it. Because credits are added to your account straight away, at checkout we ask you to confirm that:
- you want your credits immediately, and
- you understand that once you use credits from that purchase, you lose the right to cancel it.
So, in practice:
- Haven't used any credits from a purchase yet? Email us within 14 days and we'll refund it in full.
- Used some? The right to cancel that purchase has ended. You can still cancel your plan so it doesn't renew (see below).
3. Plan renewals
- Cancel any time in Manage billing (in your account menu). Your plan stays active until the end of the period you've paid for, and you won't be charged again.
- We don't refund the rest of a period you've started using.
- Forgot to cancel? If a renewal charged you and you haven't used any credits since, email us within 14 days of the renewal and we'll refund it and end the plan.
- For yearly plans, Stripe emails you a reminder before each renewal.
4. If something is wrong
If 3dSummon doesn't work as described (for example, you were charged but didn't get your credits, or you were charged twice), email us and we'll put it right: we'll fix the problem, give the credits back, or refund you. This is on top of your legal rights for faulty digital content, which this policy doesn't take away.
5. How to ask for a refund
Email 3dsummon.support@gmail.com from the email address of your account, with the date of the purchase. We reply within 3 working days. Refunds go back to the card or account you paid with, normally within 5 to 10 days of us approving them. When a purchase is refunded, the credits it gave are removed from your balance.
6. Chargebacks
Please contact us before disputing a payment with your bank: it's faster for you. If a payment is disputed, the credits it paid for are removed.